Frequently Asked Questions

There are three ways to buy gold. You can buy by either doing a Buy Now, placing a Buy Order or accepting a Sell Order.

(1) When you do a Buy Now, the trades are immediately executed from the top of the Sell Orders queue. You set the products, total value or total grams but not the unit price. Trades are executed until the total value or total grams are met.

You perform a Buy Now buy clicking on 'B' at the bottom bar on your display, and then selecting 'Buy Now'.

(2) When you place a Buy Order, you can set the products, total value or total grams, and your buy price. Your Buy Order is placed for you in the Buy Orders queue. Your order is fulfilled when another user accepts your order.

You place a Buy Order by clicking on 'B' at the bottom bar and then selecting 'Place a Buy Order'.

(3) When you accept a Sell Order, you select the exact Sell Order to buy from. On the Marketplace Orders page, you can click on the seller of the order and then enter the total value or grams to buy. The trade is executed at the sell order unit price.

There are three ways to sell gold. You can buy by either doing a Sell Now, placing a Sell Order or by accepting a Buy Order:

(1) When you do a Sell Now, the trades are immediately executed from the top of the Buy Orders queue. You set the products, total value or total grams but not the unit price. Trades are executed until the total value or total grams are met.

You perform a Sell Now buy clicking on 'S' at the bottom bar on your display, and then selecting 'Sell Now'.

(2) When you place a Sell Order, you can set the products, total value or total grams, and your sell price. From the top of the Buy Orders queue, if there are buy orders at the price you set or higher, trades will be excuted until your the total value or total grams are met. The trades will be at the exisitng buy order unit prices, which are the higher price. If there is still total value or total grams remaining, then a Sell Order is placed for you for the amount in the Sell Orders queue.

You place a Sell Order by clicking on 'S' at the bottom bar and then selecting 'Place a Sell Order'.

(3) When you accept a Buy Order, you select the exact buy order to sell to. On the Marketplace Orders page, you can click on the buyer of the order and then enter the total value or grams to buy. The trade is executed at the buy order unit price.

When you perform a Buy Now or a Sell Now, you don't specify your price. Instead, we will execute your buys or sells for you at the prices of the orders in the Sell Orders and Buy Orders queues. The trades will be executed from the top of the queue, so the you will get the lowest prices available when you buy, and the highest prices available when you sell.

When you Place a Buy Order or Place a Sell Order, you specify the price. Your order will then appear in the Buy Orders or Sell Orders queue. Your order is fulfilled when a user accepts your order.

Please see the answer to the question before this.

There are two way orders are fulfilled:

(1) An order is fulfilled when a user accepts the order.

(2) When there is an existing order, and then a user places a new order that creates a situation where the buying (bidding) price is higher than then selling (asking) price for the same product, then the two orders will fulfil each other.

For example, when a user places a Sell Order at a price lower than an existing Buy Order for the same product, trade is executed with the two orders fulfilling each other. The traded price will be the price of the existing order, i.e. the order which was placed earlier. Any grams left unfulfilled will remain as an order.

Prices of physical gold products include a premium over the gold market price, which covers the cost of producing and distributing the product. The Mansa premium is a premium that is included in the Mansa sell prices for each product in Mansa. For further explanation and the latest Mansa premiums, please see the Mansa Premiums page.

You may sell your gold to Mansa, because Mansa offers to buy back all gold held by users. The Mansa buy prices are between RM1/g and RM10/g below our sell prices, which is an extremely reasonable spread compared to gold dealers. Our buy prices can be viewed on the Marketplace Orders page, under the Buy Orders queue.

If your Sell Order price is lower than the price of an existing Buy Order, then we will execute the sell at the price of the existing Buy Order. Therefore, the lowest price at which your order would be fulfilled is likely the Mansa buy price for the product.

That said, you are responsible to check your orders before placing them. We will assume that you have placed your order at your intended price and execute it accordingly.

If you intend to take delivery of the gold you buy, then you should select only the products you plan to take delivery and deselect the rest. This would cause you to buy only the selected products when you perform a Buy Now or Place Buy Order.

If you do not intend to take delivery, then we recommend that you select all products for flexibility and getting better prices when buying or selling.

If you clicked Buy Now or Sell Now, trades will be performed from the top of the Sell Orders queue and Buy Orders queue for the products that match your selection. That means you will get the best available prices for any of the products you selected.

If you clicked to place a Buy Order or a Sell Order, priority will be given as follows: For buy orders, products with lower Mansa premiums are prioritised. For sell orders, products with higher Mansa premiums are prioritised.

If you wish to sell a particular product with the lower Mansa premium, i.e. a product with lower sell priority, you may directly accept a Buy Order for the product on the Marketplace Orders page.

The minimum amount of gold you can buy or sell is either RM0.01, 0.01 of the displayed currency or 0.00001 grams, whichever value is greater.

The minimum amount of gold which you can place a Buy Order or Sell Order is 0.1g.

This very much depends on your strategy. You could sell after the gold price has gone up and therefore make a cash profit. Or you could keep accumulating your gold over time and sell only when you need the cash. Or you could sell your gold daily as a means to make payments for everyday goods. Only you would know.

The value of fiat currencies generally fall over time because they are susceptible to inflation, and so we believe that the gold price will go up in the long term against these currencies. In the shorter term, the gold price will fluctuate according to supply and demand, and speculation, against these currencies.

Please note that Mansa does not provide investment advice and the above should not be construed as so.

On the bottom bar on the display, click on the button that says 'Send'. Then, enter the recipient's username, email address or mobile number, and the amount to send. Click the 'Review' button and review the details. If the details are correct, confirm and enter your password, and click 'Send Now' or 'Send the Invite'.

When you send gold to a recipient without a Mansa account, the gold to be sent will be placed under 'Allocated Gold' in your account. We will inform the recipient about the send and provide him with a referral link to join Mansa. Once he signs up, you will be asked to confirm the transfer. The gold is transfered to the recipient's account only after your confirmation.

If the recipient does not join Mansa, or if you do not confirm the transfer, your gold will continue to remain under 'Allocated Gold'. You may cancel the send and the gold will be moved from 'Allocated Gold' back to 'Available Gold' in your account.

After entering the recipient's details and send amount, you are asked to click a 'Review' button after which the details of the send is displayed for you to review. If you had wrongly entered any information, you may still edit it at this point. You are responsible to review and ensure that the details entered are correct.

The send would not proceed unless you confirm the details entered are correct, enter your password and click 'Send Now' or 'Send the Invite'.

The value is determined using the Mansa sell prices of the products sent at the time the send request was made by the sender.

The minimum amount of gold you can send is as follows.

(a) If you are sending in equivalent cash value, the minimum is either 0.01 of the currency or 0.00001 grams, whichever value is greater.

(b) If you are sending in grams, the minimum you can send in grams is 0.00001 grams.

Available gold is gold that you own that you may readily sell, send or take delivery.

Allocated gold is gold you own that you have allocated for a purpose and is not available for you to sell, send or take delivery until you release it from the purpose. For example, if you had placed gold on a Sell Order, the gold for the Sell Order would become allocated. If you cancel the Sell Order, the gold becomes available again.

Available Cash is your cash that is not allocated for a purpose. You can readily buy gold with it or withdraw it.

Allocated cash is cash you have allocated for a purpose, so you cannot use it to buy gold or withdraw it until it becomes available again. For example, if you were to place a Buy Order, then your cash amounting to the value of the Buy Order plus the applicable fee would become allocated for the Buy Order. If you cancel the Buy Order, the cash becomes available again.

Your gold value is estimated using Mansa sell prices. Mansa sell prices for each product is the market price plus the Mansa premium for the product. Mansa sell prices can be viewed on the Marketplace Orders page under the Sell Orders queue.

Every time you buy or receive gold, we recalculate the average price of the gold you bought or received. On the My Gold page, we multiply this average with the total gold you currently have. Then, we compare the amount with the value of your gold using Mansa sell prices. The difference is your value gain.

The value gain is only for the gold currrently in your account. It does not include the value gain (or loss) of gold that you have sold. It neither takes into account charges and fees you paid on Mansa.

If you wish to determine the price you should sell your gold to break even, you should add at least 1% to your average price, which is the Mansa fee on buys.

Yes. Gold bullion that meets our requirements may be deposited directly into Mansa. However, gold bullion that does not meet our requirements must be processed and can only be accepted if the amount in fine weight is 1kg or more. Kindly contact us for the arrangement.

Charges are applicable for gold deposits. Our list of charges and fees can be viewed on our Charges and Fees page.

If you produce or own doré gold or scrap gold in fine weight of 1kg or more, you may provide to us for further refining into bullion that meets our requirements. The finished bullion will then be deposited into your Mansa account, from where you may sell or take delivery. Kindly contact us for the arrangement.

Charges are applicable for gold deposits. Our list of charges and fees can be viewed on our Charges and Fees page.

Yes, we offer a gold sourcing service where we can procure the gold for you at lower than market price. Kindly contact us for more information.

You can take delivery of whole products that you own on Mansa. For example, if you have 4.25g of Dinar coin, you can take delivery of the Dinar coin.

From the Deliveries page, click on the link to place a delivery order. Then, confirm the product and quantity you wish to take delivery of and whether you would like to collect them or have us courier them to you.

Charges and Fees are applicable.

We cannot guarantee that you will get the design you prefer. Gold in Mansa comes from several sources and have different designs, but they all meet the criteria and standards we set.

Gold you have taken delivery out of Mansa cannot be sold on Mansa unless it is first re-deposited into Mansa.

For the list of our charges and fees, please refer to the Charges and Fees page

We recommend that you do, and these are some of the reasons:

(a) You should provide your full name because it is displayed to the recipient when you send gold and to the sender when they send gold to you. Imagine if someone tried to send you gold but does not see your name as the recipient; or if you received gold from someone whose name was not provided.

(b) You should provide and verify your email addresses and mobile phone number because then you would be able to sign in using them.

(c) You should provide a catchphrase because it helps keep your account secure.

Yes, the gold products on Mansa are real and solid. The volume of gold on Mansa is tabled on the Support page.

The gold products are stored in secure locations in Malaysia including in safe deposit boxes in banks.

We currently have different products to cater for the different preferences of users.

For example, most users may prefer the 100g bar because it has a low premium. Users who look for a product they can easily take delivery of may choose the Dinar coin, which is only 4.25g. Finally, users looking for a popular or well-known product by a renowned producer may prefer the 1oz coin.

If you have a preference for a particular gold product on Mansa, you may consider selecting the product in your Settings page and deselecting other products. This would cause you to buy only the product you prefer when you perform a Buy Now or place a Buy Order.

The price of products has a premium over the gold market price, which includes the cost to produce and distribute the products.

The conversion rate of 1 troy oz to grams is 31.1034768 but most major producers pack in slightly more in their 1oz coins. In Mansa, we deem the 1oz coin of .9999 purity to be 31.1034768 grams no matter the producer.

The price is updated every second on the Mansa server.